General questions regarding non-technical/system issues such as eligibility, password inquiries, application completion, producer certification, etc. should be directed to the NYAIP Customer Service Department at  (212) 943-5100 (Monday - Friday, 8:30 a.m. - 4:15 p.m.).

Technical support problems and questions should be directed by e-mail to passhelp@aipso.com.

When contacting us, please provide us with your producer license number and a contact name and telephone number so that we can call you back with a problem resolution.  If you are reporting an error message, please provide the date and time that you received this message, and the actions you had taken on the system just before the error occurred.